Courtney

a month ago

"We were very much looking forward to our time at The Walker Hotel, and even upgraded our room to one with a terrace; however, we we disappointed with a few aspects of the hotel. The main issue was the heating. Our visit was at the end of October and the warmest our room got to during our first night was 63 degrees - we woke up freezing. We called the front desk to see if they could come look at the issue and we were informed that the heating had not been turned on for the entire hotel. We were offered extra blankets and a space heater. For spending upwards of $600 a night, this feels unacceptable. Furthermore, it’s not safe to run a space heater at night so we continued to be freezing each night. This is not the service I expect from a boutique hotel, we really regretted our decision to stay there because of this when we could have splurged somewhere else. The lobby and cafe areas were beautiful, but the rooms were very dark. There was even a hole on the patio furniture of the terrace we upgraded for. It was an underwhelming experience and I would choose to stay elsewhere in the future due to these issues."

Cary Cruickshank

a month ago

"Room is very small and bed more like a double but advertised as a queen. Check-in was disappointing. Room not ready until after 3.30 and staff were unfriendly and unhelpful. Maybe could have excused this but we were cold and wet as it was raining heavily. We came back to our room at 3pm next day and room not serviced. Feel we should go out again. Location is good, plenty of shopping and restaurants nearby. Won’t stay here again. Might have made a difference if front of house staff had kept us informed of availability of the room or at least apologised."

Sepehr Asadizadeh

a month ago

"Walker Hotel Greenwich has a fantastic location in Manhattan—close to NoMad, the West Village, and plenty of great spots to explore. The property itself is beautiful, both inside and out. What truly made our stay special was the exceptional staff. Everyone we interacted with showed real warmth and professionalism. Nadia at the front desk kindly checked us in early at 2 PM, even though the standard check-in was at 3. The team at the Society Café were also incredibly polite and attentive—truly a highlight of our visit. Unfortunately, the experience inside the room didn’t live up to the rest of the hotel. The rooms are very small and in need of maintenance—dusty surfaces, broken window handles, and worn-out chair covers were noticeable. The decor also felt a bit dated. For an average of $500 per night, it fell short of expectations. Our $25 Society Café credit was also not applied to the final bill, though that wasn’t a major issue. Overall, we still had a great stay thanks to the amazing staff and prime location, but the room quality and pricing didn’t align with what we expected. A fair rate would have been around $350 per night. While my 2-star rating reflects the room condition and value, the wonderful team at Walker Hotel absolutely deserves 5 stars for their hospitality."

Sydney Gorski

2 months ago

"We had a really lovely weekend stay here! Overall, the rooms could probably use a little refresh but I think the location makes up for it. Would definitely stay here again. Pros - location is 10/10, staff is super friendly, really cute vibe and decor , great bar/restaurant situation, great view depending on what floor you’re on (pic attached from 16th floor) Cons - rooms are a little stale/outdated (I’d love to see them replace the carpet) and the AC circulation isn’t great (not terrible, but the room was definitely a little humid and the AC wouldn’t go below 71)"

Chris Gilbreath

4 months ago

"How this excellent little hotel has only four stars escapes me. Great rooms. Great staff. Excellent eats and craft cocktails. Center of the Greenwich scene. Walkable to anywhere. Gotta warn: east side of the hotel gets a little bright early, but who cares? It’s NYC. Jazz in the bar six nights a week."