elie azogui

2 weeks ago

"Hi Spent 13 days in the hotel. In a short brief it was really nice. There is a coffee store, a bar, a gym and everything you need. The location is perfect, with a lot of subways lines around. Supermarkets and mall are not really far by foot and the Neighborhood is safe. Located about 7 minutes to Brooklyn bridge and Dumbo area. The staff is really nice. Highly recommended"

Renee Hannan

3 weeks ago

"What a bunch of complainers in past reviews! This hotel was perfectly fine. Yes, certain features could be improved, but mostly everything went well: Easy check in, pleasant staff, clean rooms, a coffee shop attached, and the location was great. And we had four rooms for family visiting my son for Thanksgiving"

Meek 434

a month ago

"This place has potential but it needs a huge uplift and cleaning. You can tell that it was renovated but those renovations are completely missed over and not kept up. The beds are horrible they felt like I was sleeping on an air mattress that was deflating by the minute. The room appeared clean but it def gave me huge icks to the point where I was uncomfortable. It needs a really good deep clean. The toilet ended up stopped up and they only had one washcloth but I had a load of towels. When I called the front desk to ask for an extra washcloth no one answered the phone. Now staff was friendly and courteous but that is probably the best thing about this hotel. Oh and the free breakfast unfortunately I didn’t get to try it because I checked out at 5am and was glad as hell to do so. Don’t stay here just go to Hampton Inn. Also they require a $250 deposit alongside the price for the room."

Joel Alexander

2 months ago

"I agree with the other reviews that the photos online definitely make this place look more upscale than it really is. It’s basically a Temu Moxy. I did see two folks that appeared to be homeless on the floors of the hotel. One in the elevator with me on the way down to the lobby and one sitting on a bench outside of the elevator on floor 3. I don’t feel very secure here and would not recommend staying here if you have the expectations that the photos portray. Things that could use improvement: • Fix the curtains in room 403. They’re broken and look pretty rough. • Train concierge on how to explain the amenity fee because honestly, I have no idea what’s included or what I paid for. There aren’t even any robes.. • Keep the front entrance to the hotel clean. I had to walk over trash to get inside. Not a great first impression. • The hotel needs onsite security."

Fiona L

3 months ago

"Unfortunately, we didn't have the best experience during our stay at this hotel. I wish I had read the reviews beforehand, so I hope this helps other travelers--and encourages hotel management to make improvements. First impressions were decent--the lobby was clean and welcoming, though the carpet looked noticeably worn and stained. The front desk staff was polite, but failed to explain the amenity fee and what it included. I had to ask about it myself, so then she told us it covers -Daily coffee or tea and a pastry -One beverage and appetizer per day from the Tillary Garden Bar Later I found out from Tillary Hotel's Website that the resort fee also includes: -Three tickets to the NY Transit Museum -Daily bicycle rentals Sadly, weren't able to utilize the museum tickets or the bike rentals since the staff didn't tell us about it nor did we know how to claim these. We also didn't get the beverage or appetizer from the bar--because there was no bartender. A random guest told us the bartender had gone on vacation and management hadn't arranged for a replacement... for the entire weekend. We ended up going to a nearby bar instead. We did receive our daily coffee/tea and pastry, but it was basic black coffee only (no espresso drinks), and the pastries were honestly disappointing. It felt like they were being given out to justify the amenity fee, but they didn't live up to the value. On top of that, our room had several maintenance issues: The vanity had visible water damage The TV wasn't working Worst of all, we didn't have hot water, which was extremely frustrating after a cold, rainy day exploring the city. To the hotel's credit, they did move us to a new room, but the whole experience felt inconvenient and not reflective of the price we paid. There's definitely potential here--the location is solid and the hotel has charm--but the lack of follow-through on included amenities and basic room functionality made our stay disappointing overall."