Rocio Galliano

2 months ago

"Location is very convenient. A lot of subway lines are around. Chelsea Market, High Line, Little Island, etc, lot of attractions in a walking distance. For the room, it was OK. Bathroom didn’t have ventilation so it wasn’t great after a shower as the humidity was staying in the room, even putting the A/C in fan mode didn’t make a change. Room didn’t have a window so no natural ventilation. Def serves the propuse if you’re staying for 3/4 nights."

Nikhita Ghattaora

3 months ago

"Amazing location in the flat iron district right in the heart of NYC, so easy to travel around from this point with easy access to the subway. Room is basic but just what you need for New York as most the time we were out and about, shared bathroom but not once was this an issue and all amenities were clean. Air con in the room too which was a life saver, big king size bed which was very comfortable, small sink in the room which was useful. Staff were super nice and friendly, our flight wasn’t until later in the day and we were able to leave luggage in the vicinity whilst we went out and about. Basic, great value for money - would 100% recommend"

Indra Jēkabsone

4 months ago

"I do not recommend this hotel! The only reason I would choose this one is the location. But there are other equally good hotels nearby. Why don't I recommend it? When I arrived at the hotel (08/05) the door was closed. After 3 intense calls, an employee came out and said that the hotel was closed and all the guests were gone. There had been some kind of incident (I realized it was a fire). The employee showed no interest in the client - it was early in the morning and I had been flying all night. No offers, no understanding or explanation. She just said in an unkind voice - go look for another place. Now there is a pressing issue - I am waiting for several hundred dollars back. The hotel no longer responds to emails. I filed a case through booking.com. Very bad attitude!"

DanLovesPizza

4 months ago

"We booked a room for 3 nights. We couldn't use the first night because our flight was postponed. We arrived early the next morning and just wanted to go to bed. But the room was then given to someone else for the night and we couldn't get into the room. Even though we paid for it. There wasn't even an apology. Small room with a window on the ceiling. This makes it very loud and bright in the room. We were told it was a double bed but in the end it was bunk beds. The staff were very unfriendly. Too expensive for what you get."

Melina Ribeiro

4 months ago

"Worst hotel service I ever encountered (having been in over 50 countries)! My husband and I booked for 3 nights but our flight got delayed by 12hours so we arrived at 7:45am. Upon arrival it turns out that the room wasn't ready because a worker from the hotel was sleeping in it and they had to wake the person up and then clean and change the bed sheets before we could enter. This took 40 minutes, us having paid for the room (!!!) and hadn't slept the whole night. The receptionist was unbearable and the one from the morning after this incident as well. We had booked a double room and it turns out it was bunk bed (nowhere was this information shown). We asked to change for the last night to a double bed and there seemed to be a miscommunication between the receptionists of day 1 and day 2, as they started a huge fight on the telephone when we talked about changing rooms (the receptionist of day 1 had said there was a room available to change to). This place could have such potential for people looking for a clean (it was very clean) and simpel hotel on Manhattan but unfortunately they are not transparent enough and have the worst service. Important for people with mobility issues: the information about walking up 5 floors with luggage and no elevator was hidden somewhere as side note. My parents would never have been able to get to the 5th floor where our room was."