Angela Cox

in the last week

"The hotel is a little older and could do with a refresh but the vibe and fun are good. There is a "destination fee" of $25 a day you get charged for upon arrival of which I was unaware. However, they gave us $25 vouchers for each day of our stay to the hotel restaurant and bar which is surprisingly good. There were 4 of us in the room and the staff would consistently leave 2 bath towels and 1 roll of tp, but would exchange the bar of handsoap every day which I didn't understand. We had to ask for something daily (bath towels, tissues, toilet paper, blankets, etc.) which they always provided promptly. The bathtub is a giant soaker tub which is nice, but the hot water will alternately melt your skin off or be non-existent. They did keep our luggage on the last day of our visit until it was time for us to go to the airport which was nice. It wasn't a bad stay, but it could have been better."

El Viajero

a week ago

"What a disgrace! The hotel is an area full of people on fentanil or other drugs. Everytime I came back to the hotel I was yelled at, shouted... The hotel itself is a disgrace. The rooms have no proper dividing between bed and wc 🚽. Basically if you are seated on the toilet you have direct eye contact with the person on the room. The rooms are beautiful but useless because of this. Who may want to go with their lover, husband, friend and seeing/listening/smelling this? Apart from that I did not have proper cleaning of the room at all and it is a very noisy hotel (like a party hotel) I could go on but I leave it here."

Shanel

2 weeks ago

"I was so excited to stay at the hotel and it did not disappoint! The rooms were a comfortable space for a couple. I loveee the design throughout the hotel. The staff was also so nice and welcoming. The shower does flood and there’s only a sliding door for a bathroom. The Victoria restaurant's food is absolutely delicious and there is a well deserved 18% gratuity on each bill. The only downside is the walls are paper thin and you can almost hear every word if your neighbor is loud. Other than that, I enjoyed my stay and would certainly return as this is a fantastic location."

Sonia ... B

a month ago

"Beautiful hotel, sexy rooms, Front Desk staff were great with greeting me and accommodating my early check in. The restaurant food is good but service really is slow. By the time I received my food nothing was hot. I ate breakfast at the bar, cold by the time I received it. Ordered food later that I had to pick up to tale advantage of the generous voucher I received at check in. Same issue ... cold, even the biscuits. Hoping for a better experience for dinner tonight. UPDATE: Dinner was absolutely not as bad. Luis H. was professional, provided recommdations and provided a better experience. Kudos to him."

Chris Reyes

a month ago

"Update (with picture- email from Chante Fortson): I received a response from a representative, and it appears they either received the wrong information from their staff or they’re simply gaslighting. To be clear, I went downstairs to the receptionist and told her about all the issues I had that night. The receptionist was rude and had a general attitute of indifference, and provided no solutions to the issues. It is not our responsibility as customers to remedy a situation like this- you as the hotel should have options on-hand when situations like these occur. A visit to the receptionist is all you need to know that the customer is not content with the conditions of a room. Customers shouldn’t have to follow an entire checklist of actions in order to prove that their stay is unsatisfactory. This is precisely why your ratings continue to tank. This team needs desperate customer service training. Original review: The worst hotel and customer service I’ve experienced at a Marriott. I went down the block to Hilton’s The George at Columbia. 1000% better. At the Renaissance , I booked a King room and received 2 queens when I arrived instead. No explanation from the reception team- just that someone “should” have called me and told me. Well, no one did, now what? I get to the 2 queen room and it had an unbearable odor, stains on the couch and in desperate need of touchups. I decided I didn’t want to stay at this hotel whatsoever. I go back down to the receptionist (the night team- whoever was on duty night of 10/22/2025). She had earpods on, which I normally wouldn’t care much about, but she also presented no options and said nothing could be done that night. She even asked me if I took any steps to remedy the odor in the room. LOL As if its my job to remedy any situation the hotel created themselves HAHA comical. The biggest slap in the face to any customer. To make it even worse- they accidentally listed the original king room under my Marriott profile (see picture below). So this entire time I was able to see who they gave my original room to- name, credit card number, room number, room key. We’re talking mixing up personal information. They even emailed me the guy’s final bill haha How terrible of a team are y’all? I called the Marriott hotline and they too were useless- they said nothing could be done and that their sole job was just to “document and build cases”. Marriott’s brand is garbage at this point. Will never stay at another Marriott. If you want your personal information emailed to other people and want to pay for a room that you won’t receive, then stay at Marriot’s the Renaissance."