Brad C

a month ago

"We were dissatisfied with our stay 10/24/25 - 10/26/25. We have reached out to hotel management (Travis T. and Ari G.) by email and voice messages and have been completely ignored. The hotel had wifi issues that affected our check in. Based on recent reviews, this is an ongoing issue. Our window shades were in disrepair and stuck in an open position. The window curtains were also in disrepair and could not be fully closed for privacy. Our TV could be turn on, but an error message advised that there was no connection to programming (front desk person said it was related to the wifi issues mentioned above). Our room telephone was dead, so we had to return to the lobby to report these issues. The bathroom was not stocked with facial tissues and just one roll of toilet paper (a hotel in this price range should provide a back up roll, you would think). In addition to the above, overall maintenance seems to be lacking. Carpeting in the hallways were soiled and worn. We have regularly stayed at this property in the past and had always been happy with the friendliness of the staff, the cleanliness of the rooms and the convenient location. Unfortunately that is no longer the case. Even the breakfast buffet has gone down hill, little touches like hot oatmeal that used to be served are noticeably gone. Apparently, hotel management doesn't care, based on their lack of response."

Ryan Lorance

2 months ago

"Great location with easy access to the subway. We stayed in the three bed room - a twin bunk bed and full bed - and had plenty of room for 3 adults in the beds plus enough room on the floor for an inflatable twin mattress, with room to spare. Cool decor and friendly check in staff. Fair value for the room too. The place was quiet and the walls were soundproof."

Jeff Boivin

3 months ago

"Stayed 4 nights for a conference nearby. It was much more affordable then most of the hotels near conference site yet the quality was strong. It was a cute smaller hotel, nicely decorated, friendly staff. Hotel space & room were clean. It was not a fancy place but they did lots of little things to make it look good & have an enjoyable stay. Full size bottles of shampoo, conditioner, body wash, & lotion in the bathroom instead of the normal tiny tubes you get. Continental breakfast, cookies in the evening. Fruit coffee tea lemon or cucumber water available all day. Great neighborhood & location next to Atlantic Avenue with lots of cool businesses."

Drake Maxwell

3 months ago

"Superb location with multiple public transportation options. Close to restaurants and topped off by a truly fantastic staff. If that's what you're going for, choose this hotel. Everything else about this place tends to be lackluster. Spartan furnishings and poor maintenance have taken their toll over the years. The room rates are commensurate with the big boys but this place doesn't hold a candle to the nearby name brand hotels. There was a major issue with our room but the excellent staff quickly moved us to a different floor and room which turned out to be much better. Breakfast is basic and for your mandatory Resort Fee you get cookies in the evening if you are lucky, and some lukewarm coffee. But that's what microwaves are for, right? Don't expect fast or consistent internet speed here. Remember, you are really paying for a truly marvelous location and friendly staff. Kudos to Jewel, Maria, Travis and Orlando!"

moria h

4 months ago

"We booked NU Hotel to go with a concert "date night" to celebrate the end of some health challenges. Due to a work commitment we had to switch days and ended up having dinner on Smith Street days later and then going to the hotel. The location is great for a night out in Boerum Hill or Downtown Brooklyn. The manager is fantastic....responsive, kind, warm, and really helpful with everything from suggestions for parking to his approach to general hospitality. We live in Brooklyn and made this a local staycation and will do so again. The rooms with the murals are lovely. The bed was comfortable. I had originally opted not to pay for a mural room but I'm glad we ended up in one. The fourth floor view is really lovely at night; they offer recycling bins and quality toiletries too. Room was quiet.....which can be a challenge in Brooklyn so it's clearly well thought out. We didn't stay for the continental breakfast because we had to get home for work but it looked lovely too. Mini bar and coffee in room were nice (our room had a microwave and a red refrigerator which is really nice for leftovers.)"