lol

in the last week

"Extremely disappointing experience. I contacted the hotel well in advance simply to change the dates of my booking, not cancel it — and was met with a flat refusal and zero willingness to help. There was no attempt to offer alternatives, no explanation beyond rigid policy-copy responses, and absolutely no empathy or flexibility. The tone of the communication made it very clear that keeping the money mattered more than basic customer service. What’s most frustrating is that the hotel had availability for the new dates, yet still refused to make the change. This isn’t about policy — it’s about poor attitude and a complete lack of care for guests. Mistakes or changes happen when travelling. A professional hotel understands that. This one clearly does not. I would strongly advise future guests to be very careful when booking here, because if your plans change even slightly, you can expect no support, no understanding, and no customer service whatsoever."

Theodore Ojeda

2 weeks ago

"I would like to have given this place a good review because it seemed to be nice, however if you’re under the age of 21 you aren’t allowed to stay here. I checked hotels.com where I booked to see if I missed something in the policy and it said nothing of an age requirement. I checked their website and unless it’s hidden somewhere I saw nothing of an age requirement either. On top of that I would’ve liked a full refund considering I had spent the whole day traveling to New York to stay there but no. My plans unfortunately were ruined because this place didn’t think to put an age requirement anywhere on their policy until you got to the hotel. On top of that, I was still charged for the first night even though I didn’t stay and now I’m not receiving my full refund."

Maya H

a month ago

"Good but could be better! Late check in at 4pm. When I checked in and went to my room it was still being cleaned despite it being 4:15. The room was clean and had a nice balcony with a great view. However there was no ice bucket or ice machine. There was also only one blanket besides the bedsheets. However the lobby staff was very helpful and friendly and the hotel is in a great location! I also appreciated that the cars stayed in the parking lot instead of being valet. It was nice to be able to go down to my car when needed."

Kevin Shin

2 months ago

"We've stayed here twice, once many years ago and once just recently. The rooms are spacious and comfortable and the core structure of the hotel is solid. Unlike more modern places, which are built from timber, this place feels solid and the noise doesn't carry between rooms. That's great to avoid noisy neighbors, but the doors are still thin enough to let noise in. Its age is starting to show with elevators that have buttons that kind of, but don't really light up or change, making it sometimes difficult to figure out if it's going to go where you expect. The blinds they've installed aren't great and always have one side that lets in light so if you're a light sleeper, definitely wear a mask. And the teeny tiny balcony is there, but all but useless. Still, it's a spacious, comfortable, clean and highly accessible hotel that is priced not outrageously like many hotels in Brooklyn. If only it weren't right next to a U-Haul location that is always making a racket, it'd be even better."

Elizabeth Green

4 months ago

"A decent hotel! It was very clean and has free parking. Close to subways that take you straight to Manhattan and close to beautiful neighborhoods and great restaurants. It's also close to parks and playgrounds as well as a dog park. There are a lot of great coffee places a 10 min or less walk away. The staff was really friendly, the AC worked really well. There's also a balcony. Down side would be my shower was missing it's shower door. You could see the door hinges but no door. However the shower was very big and you still didn't get cold while in the shower even with no door. The other down side is occasionally you could smell sewage and some people were smoking weed making the halls smell. But over all I super recommend the downsides weren't that bad."