




HOTEL 21 NYC
Amenities
Reviews
Robert Chang
6 months ago
"I typically don't review hotels, but wow... They're so worried about getting their mattress dirty that they actually left the original factory plastic cover underneath your bedsheet. So yes, it's extremely uncomfortable to sleep on and loud whenever you move around. It's really not worth the lower price."
Crismeily A
8 months ago
"Rude front desk staff. At the risk of overhearing, wouldn’t let me use the lobby restroom even though I was on my period and bleeding through my pants. Told to either go back to the room or go to Wendy’s at the corner. Wilding Uncaring. Wouldn’t stay here again in the future"
Lisa Weijers
3 years ago
"All around very decent for the price. The location gets you everywhere in Manhattan very fast with the F line at the front door. The neighborhood itself is nothing fancy, but not too terrible. The staff is okay, not fast, but very accommodating. We had 3 bookings in different rooms (was best price wise during our long stay), and we could get a new room directly when checking out the previous. The rooms were clean enough. The room wasn't cleaned while we stayed there. It's exactly what we wanted, not a 5 star review, but it was totally fine for a good price and location!"
Cristy Frost
3 years ago
"The beds were clean and bathroom was clean. But everything covered in plastic made for a noisy sleep. Don’t understand why there has to be a $60 cash deposit? The remote was broken and we had to have it replaced . The fridge doesn’t work and our drinks and salads went bad. Complained twice and was told “we have to find a replacement” but they never did. We had to keep reactivating our key card because it “expires daily”. Finally on the fourth day the desk made our card program to keep active till our last day. We were staying 6 days! They only picked up trash once. And there was never any maid service or fresh towels/sheets for our entire stay! The front desk guy was rude on first day, rest of days was someone new every day, and they were as kind and accommodating as possible but the maintenance man was the only helpful one! Location was pretty good considering we had the subway right next door and lots of food vendors to choose from ."
Jonathan Detmer
4 years ago
"Overall, not a bad hotel. Room was decently clean and came with a fridge which was a nice surprise. Bed and pillows felt like there was a plastic covering underneath so that was a bit uncomfortable at times and made getting into bed kind of loud. The hotel does require a $60 deposit in CASH which is odd, so come prepared for that. They also made it pretty clear if you lose your room key or check out late, you'll lose the deposit. I didn't want to cause any trouble so I followed their instructions. The front desk experience I had was pleasant; then again, guess it depends on who's there. Otherwise, pretty new hotel...all updated and modern. Hardwood floors in the room and nice tiling in the shower. Water pressure was strong and hot. Thermostat worked great. Other amenities include an ice machine and the subway station is literally across the street which was very nice. No free breakfast due to Covid. I think I'll stay here again depending on the price. The area is a little sketchy, but that's Long Island for you."



