Sochima M.

2 weeks ago

"My room was clean but absolutely frigid. The heat didn’t work in the dead of winter. Had to wear my coat in the room. The front desk associate who works mornings was unhelpful and dismissive. I will not be back"

John Doe

2 months ago

"It's almost impressive how awful this place is. I had a reservation from Oct. 4th - Oct. 11th in room 6. Throughout my stay I encountered a number of unpleasantries, the most disturbing of which began on the evening of Oct 10th. The first thing I noticed upon settling in was how much I could hear commotion from neighboring rooms. Loud reverberant footsteps from the guests directly above - both with shoes and socks - were abnormally invasive. I requested earplugs but they were largely ineffective. When switched to heat, the HVAC system sounded like a dumpster falling down a flight of stairs. Towels contained hair on them, a countless amount of small fruit flies circled in the kitchen and throughout the room, and I even discovered a small cockroach crawling on the bathroom floor. However, starting at around 5pm on Oct 10th, a loud party began in the room directly next door. Pounding music and yelling that continued to escalate with alcohol dominated all night. I had phoned the front desk at 9pm, again at 10pm, and finally at 2am. Despite the front desk employees’ claims to have asked the guests to discontinue the noise, they were ignored and the situation was never properly addressed. Loud drunken screaming arguments broke out inside and spilled into the hallways and balcony. At one point a woman began crying in the hall. I have taken several video recordings to document just some of the noise. I probably could have actually gotten some sleep in my car. This is completely inexcusable and brazenly unprofessional from a business standpoint. The sort of negligence and treatment I received was baffling. These guests should have been fined and removed. Instead, the noise was allowed to continue through my checkout process at 3:30am and I got no sleep despite having a 2am wake up for a flight. Front desk staff simply threw up their hands and took a helpless position. Guests were left to fend for themselves. I heard several try and fail to get anyone to stop the noise. Needless to say, I will not be returning to this hotel. As a professional who travels frequently to NY, I think my associates, partners, and friends should be informed to steer clear. I don’t see how the cost was justified in the slightest. Paying to be sleep deprived is not exactly my idea of a pleasant stay. If this "hotel" had an ounce of integrity, they'd be reviewing all guests who stayed during this mayhem and comp the evening at the very least. I've emailed the manager Peter and have not received a response. Abject failure as an establishment and a marvel they're in business."

Kelly Dobkin

2 months ago

"Staff here has zero bedside manner/customer service. One in particular onsite and the "offsite" manager Peter as well. As a travel writer of over 20 years, I have never been spoken to in such a rude way at any hotel."

Stephanie Louis

2 months ago

"I almost didn’t want to share this gem, but Franklin Guesthouse deserves all the praise. I travel constantly and have never written a hotel review before—but this was next level. The staff was incredible—especially Valentina (I still miss her!) along with Melanie and Carlos. They made me feel like family and handled everything with kindness and efficiency. The room? HUGE, modern, and luxurious. My bathroom was basically a spa, with the best shower I’ve ever had. Full kitchen, comfy bed, private patio, and even a 24-hour sauna. Honestly, as a New Yorker, it outclassed most apartments I’ve lived in. The neighborhood is lively but safe, with restaurants, cafes, and the G train a block away. Always someone at the front desk, no matter the hour. I was genuinely sad to leave. I’m usually loyal to Marriott, but in NYC it’s Franklin Guesthouse or nothing. If they’re booked, I’d try their sister property, The Box House Hotel. This is easily the best stay you’ll find in New York. Truly flawless."

Jessica Meyerson

4 months ago

"Stayed at the Franklin guesthouse many times and always had a lovely experience with both the facilities and the staff. However, this time we were greeted by a woman Who was incredibly rude from the start. We walked in the doors at 2:50 PM and said we are a few minutes early, but we are hoping you might be able to check us into our room without so much as looking at the computer. She immediately said you will have to wait. Check-in is not until 3 And then turn around and continue to publicly scream at some maintenance man while totally ignoring us at the front desk. In terms of customer service, I would give this negative stars."