C Goh

a month ago

"Please avoid this hotel at all costs No one was manning the reception for a good 40mins when we arrived, despite a note saying she will be back in 10 mins. So many of the guests were frustrated and left, then we were asked to leave our luggages at the hallway which was unsafe since we saw that no one was at the reception table for a long while. So we decided to check in earlier at 11am with additional USD50. We had balance to be paid to the hotel of USD 45, receptionist instead wanted to charge me USD90+ and couldn't provide a breakdown between taxes and service. The room was very dark with only a pathetic lamp at the corner of the room. Our room faced the street so it was extremely noisy when we tried to nap after we checked in at 11am. There is no body wash provided in the hotel and no bottled water. There is a lounge area which smell like cigarette smoke, horrible place. The hotel is 400m away from metro station which is a short walk with luggages. The entire area was filthy as well, highly recommend not to book with this hotel"

Nivaldo “Nyko461”

a month ago

"We stayed there for three nights when visiting New York before take a cruise in New Jersey on 10/16/2025. Even this hotel being very basic, our experience was very good and we have no complaints. For the price paid nobody can beat this location and the service provided. Some comments: the bathrooms are very large and clean with a very good shower. Towels are supplied at your request and they are also clean and smelling fresh. Rooms are large, neat and very clean with no smell at all. Bed is comfortable and clean. They don't offer daily rooms service but they supply all needs like soap, towels, etc. The rooms facing the street are a bit noisy because it is in a busy area. Our room was 311 and it was facing the street. They do not offer breakfast but there is an eating area where you can buy your food and eat there. The area has a lot of restaurants and places to buy food. It has elevator and stairs. They keep your luggage in case you arrive early or leave late. Their WIFI is free and fast all over the building. One thing they should have better: The front lobby should look better and their personnel should at least wear uniform to be distinguished from the costumer. We don't know who is who when we arrived and even while our stay. Also the front lobby old furniture is not attractive. I would return to this basic hotel when visiting New York again."

Therone Cleveland

2 months ago

"Upon entering our room, we immediately noticed a distinct odor of mold. It was also quite evident that the air conditioner filter had not been changed recently, as the moldy smell became strong as soon as it was turned on. Furthermore, the bathrooms lacked toilet paper, and the body wash and hand soap dispensers were broken, requiring considerable force to dispense anything. Despite the advertised 24-hour desk service on their website and at the front desk, assistance was scarce in the mornings and sometimes in the evenings. Consequently, we were unable to retrieve our deposit due to our early morning flight, which was quite frustrating. Moreover, when staff members were present, some exhibited unnecessary rudeness. Overall, the service was far from satisfactory. The only positive aspect was the location, being situated in the heart of Chinatown and Little Italy, with proximity to the Brooklyn Bridge. However, it would be advisable to seek alternative accommodations, as there are other budget-friendly hotels in lower Manhattan that offer a better experience. We stayed for five nights."

Nina M.

2 months ago

"This was a very interesting hotel stay. Upon my arrival, my city view room I was assigned was apparently “occupied,” as it had a physical key sitting in the door and someone singing loud Spanish music in it. I knocked on the door with no answer. I thought maybe staff were possibly still cleaning the room so I waited a few more minutes and then knocked again. Finally, a man with no shirt opens the door and says the room was in fact HIS. [The hotel uses key cards so not sure what kind of access this gentleman has with his actual physical key sitting in the door.] Anyhow, I was then given a “new” room that looked out to the back of the hotel and other back apartments instead of looking into Canal street, with a sliver of a view of the bridge- I guess that was my new “city view?” This room looked rough, definitely in need of some TLC with stains and dings everywhere. I had to run to an appointment but when I returned to the hotel that night I realized the bathroom had a VERY unpleasant and high-pitched sound coming out of the ceiling/light fixture area (I have a video of it but don’t think I am able to post it). I had to keep the door closed in order to almost keep the sound away. It was awful. I had to sleep with earplugs both nights and also had to wear them while in the room in general. Lastly, when I went to use the chain lock on my door, it was broken off. This was not comforting as the front doors stay open with front desk staff member’s not physically at the front desk 24/7, so anyone can just walk in. Suffice to say I have never experienced a stay like this and I can’t say I recommend this hotel. I was sadly very disappointed with my stay and feel the cost was not justified by a long shot."

Victoria

3 months ago

"Great location and hotel! I was worried since I read about the bedbugs from other reviews and were fully prepared to book another hotel. We get there and first thing is check the bed. All was good and clean! Elevator wasn't slow for us (we were on the 3rd floor), there was always someone at the front desk (and if not they had a number you can contact), about a 5 minute walk to the subway station (big plus for us!), and great food in the area. Room was a decent size (also exactly as advertised in pics in the Booking.com app). Sheets were thin but I just turned the AC up. Stains on carpet (but this is every hotel and it didn't bother us). There are rules in the front desk. If you want extra towels make sure to request that in the morning at the front desk. Overall, great location, good hotel, good value🙂"