Seth York

in the last week

"The location is excellent, and that’s the strongest thing this hotel has going for it. Beyond that, the experience was very mediocre—especially for the price. I’m not quite sure what niche the Ace Hotel Brooklyn is aiming for. It doesn’t feel like a luxury hotel: staff presence was minimal, service felt hands-off, and the amenities were nothing memorable. It’s also not family-friendly, and you’re certainly not staying here for views. On the positive side, it’s extremely close to the subway, and the daily turndown service was a nice touch. The room includes a fridge, but it’s completely filled with overpriced items, which felt more like a trap than a convenience. Storage was a major issue. There’s essentially no space to put your belongings, which meant living out of a suitcase the entire stay. I understand that small rooms are part of NYC hotel life, but this felt less like thoughtful minimalism and more like deliberate neglect. A few simple design changes could have made a big difference. Overall, for the cost, it’s a hard no for me. Maybe they know who they’re going for, but I’m not it."

Geneara B

a week ago

"The Ace Hotel Brooklyn was such a beautiful stay and truly gave an authentic Brooklyn vibe. The location is amazing, right by a subway exit, which makes traveling by train incredibly convenient. The hotel is also a comfortable walk to and from the MetroTech area! The bar was really cute, and the rooms were chic, clean, and comfortable. I did make a mistake when booking while traveling for work, but management specifically Ron 🤎 was incredibly helpful and assisted me right away, for which I’m very grateful. The front desk staff were kind, informative, and genuinely helpful throughout my stay. Overall, I had a great experience and would definitely recommend the Ace Hotel Brooklyn."

Kay Reichert

3 weeks ago

"I enjoyed my stay at the Ace Hotel Brooklyn. The lobby bar is great, and I also went to the restaurant Lele Roman which was good. The rooms are fairly spacious, and the beds are very comfortable. It’s a cool hotel and a beautiful space, but I think there are a few things they can improve upon..The staff is friendly, but no one helped me with my luggage. They also didn’t have a coffee machine in the room, and I could hear the subway at night which affected my sleep. Overall, I enjoyed my stay, but I think there are some things that can improve to make it a better experience."

J Richards

a month ago

"Fantastic coffee and bagels right behind check in. DJ set at night in the lobby was amazing, but the rooms don't let any sound in unless the window is open. Comfortable beds with extra pillows. Water in the shower is hot enough to wash away my stress, and very luxe haircare and bodywash to boot. Fantastic view, and a nice short walk to the subway. Staff are kind, courteous, thoughtful, professional. I didn't have to worry about a thing."

J P

a month ago

"The staff was friendly, helpful and professional. The room was spacious by NYC standards and very clean. The lobby was a fantastic place to meet up with people. Location was perfect for watching the marathon. Only complaint was that two of three elevators were broken during our stay."