D T

4 months ago

"Key machine at a grocery store: The touch screen is obnoxious. Everything is confusing. So many stupid add-on attempts. I have no idea what is or isn’t in the cart. The keys took so long. I hate that it required me to give my phone number (“for my receipt”) after several minutes of scanning two keys to finish the transaction. I couldn’t opt out. The keys are so sharp looking that I don’t understand how they are supposed to match the keys they are copies of. I’m scared to put them in their respective doors. Never again. I do not recommend. Awful experience."

Norman Goldschmidt

4 months ago

"The machine at the ShopRite in Hoboken was ok to use, slow, but simple. It made 2 out of 3 keys properly, the third one didn't work at all, but they were all sloppy, full of chips and sharp edges. I can't believe the machine doesn't run over them with a wire brush and wheel. People do a much better job cutting keys."

Soni Basi

10 months ago

"Really easy to use the machine & super convenient - it was located inside the grocery store! Keys work perfectly and were ready in minutes."

Erin Farrell

3 years ago

"Want to start out with I’m well aware that getting locked out of my apartment is no one’s fault but my own but the experience I had fixing the problem was atrocious. I called around 10pm and was in touch with a technician about 10 minutes later. The technician informed me they would be there in 20 minutes which would be around 10:40. After 30 minutes my technician still hadnt arrived and when I contacted customer service they couldn’t give me any updates and said they would get in contact with my technician and “call me right back” and immediately hung up. I had to call 4 different times because I never got a call back. At 11:40 a new technician called me and let me know he would be there in 20 minutes because my original technician went MIA. Finally, the new technician arrived at 12:15, over 2 hours since my first call and charged me $300 to open a standard doorknob lock. I know the typical cost for this is around $150 but clearly I don’t have any other options after midnight so I had to just accept it and pay it. Overall, this was a negative experience with poor customer service, long wait times, lack of communication, and overpriced."

Riana Sookram Sedon

4 years ago

"Fantastic and prompt service. Initial call center rep, Sydney, was delightful and was able to connect us with a local locksmith within minutes. Joel arrived in less than 30 minutes and quickly got us back in to our unit and helped ensure our keys were functioning in the lock. 5-star service all the way around and highly recommend."