Megan Wilde

6 months ago

"I’ve shopped Journelle in the past but only online. I was in desperate need of a fitting and some new bras. Violet was so great, she brought me a perfect arrangement in my updated size after measuring me, altering the cut when I told her I didn’t like the shape certain pieces were making. She checked in enough that I was able to ask for help if I needed, but she wasn’t overbearing. I wore my new purchase out, and was so happy I decided to go in person to a company I’ve been shopping from for almost a decade. Will definitely be going back again to their brick and mortar. Thank you!"

Matthew Parrish

9 months ago

"Worked with a young blonde woman today to get my fiancée a matching set. I wish I would’ve got her name because she was so helpful in where I otherwise might’ve left without finding what I wanted. 10/10 customer service"

Erin

a year ago

"Terrible experience. Went in looking for black opaque high-waisted underwear and asked the sales lady if they had them. She told me they didn't and showed me other unrelated items. I continued wandering the store and discovered more variety in the drawers so I started looking through. She scolded me for doing so and told me she would need to show me the underwear herself. I again described what I was looking for and was shown more sheer lacy underwear. Eventually I saw the exact underwear I wanted hanging in plain sight. I took it to the register to purchase and she made no mention of the fact that they did actually carry it. An hour later I realized I could find a nicer style for cheaper at Fleur du Mal so I went back to return it. Despite the fact that it was the same day and they were still in the original packaging, untouched with tags and a receipt, the sales lady wouldn't refund me and made no effort to show any amount of understanding or effort to make me feel better as a customer. I left the $50 pair of untouched underwear on the counter and she still kept my money. If that's how you treat your customers, don't expect them to come back. I am a lingerie collector and saw so many brands I like in the store but I will make sure to buy them elsewhere."

Kaitlin Astrella

a year ago

"Booked a free fitting appointment and had the best time. Violet was fantastic and charming; she totally had command of the store and knew what would work. She gave me an accurate measurement, totally got what I was looking for, and brought me tons of options without being pushy. Maybe the best shopping experience I've ever had? Give Violet a raise!"

Nicole Napolitano

2 years ago

"After a breast reduction survey I had no clue what my proper size was in bras. The salesperson who helped me was able to tell me my size just by looking and brought out some awesome pieces I wouldn’t have even picked myself. I was really happy with my purchases and will be returning."