James McAlvanah

3 weeks ago

"I worked with Jason today and let me tell you it was the best experience I have had in a very long time. While a small store, the product is perfectly curated and the entire staff was friendly and knowledgeable. Happy to offer alternative styles and order you what you need (for home delivery) I think this will be a staple for my future jcrew purchases! Thank you Jason!"

Wilson Tan

a year ago

"I just bought my second suit/tux from J.Crew! Thank you, Andrew and Joseph. Andrew was really understanding when I had a little mix up with an internet order, really really helpful. Joseph, thank you for helping me pick out the peak lapel tux and getting all my measurements sorted out. Awesome stashe by the way, dude. Always a pleasure doing business with you guys!"

Tom Rubinstein

a year ago

"I had to stop by the store for an exchange on an item that was sold out online, and the store’s staff could not have been more friendly and helpful. I was first greeted by a woman whose name I didn’t get — I believe she was the manager — she was awesome. She directed to me to Burt who was so helpful and kind. He even called down to the Bond St location to check and hold my item in the right size since this store didn’t it in stock. Jcrew you have a customer for life due to such excellent customer service. Thank you!"

Augusto Paulino

a year ago

"At this J. Crew Men’s Shop, Burt can hold a master class in great customer service…professional, polished, respectful, attentive but not pushy. He helped out with fit issues for a product exchange. Checkout was a breeze."

Arthur Glauberman

2 years ago

"I was very impressed with the customer service at J.Crew Men’s Shop on the corner of Madison Avenue & 79th Street and. Clare, one of the members of the sales staff assisted me and acted as my personal shopper! With Clare’s assistance, I purchased a few sweaters and slacks as well as ordered more that would be delivered in two or three days. I returned the following day and was greeted by Joseph, who actually remembered me from my previous visit and while I intended to just buy a few pairs of socks, ended up buying another pair of slacks and two more sweaters. What surprised me the most about this store is how helpful and knowledgeable the staff was. They really have a great selection of mens clothing. As I was leaving, I realized I had misplaced my scarf and Elyssa, one of the salespeople, helped me locate it. I noticed that Elyssa had a pin that identified her as a stylist. I was curious and she explained that she was an expert at helping customers match clothing that goes well together. I for one could certainly benefit from her expertise! I’m sure I’ll be returning in the near future! Austin and Saul were also helpful at finding the right sized clothing so I could just keep trying on clothing in one of the dressing rooms."