Jason Hunt

2 months ago

"Talk about poor customer service. I walked in to do some browsing. Two store employees looked right at me, did not say hello or ask me if I needed help. Walking further into the store, a third employee looked right at me, no greeting or offer for assistance. I guess JCrew doesn’t want my money and that’s fine! I’ll happily give it to someone else. Will never enter your store again."

Joshua Venne

6 months ago

"This is by far the best J. Crew location I have been to in the last ten years. The team here is exceptional---particularly, Carlos and Ethan. I was impressed with the quality of customer service, and will definitely be back."

Rogerio Pinheiro

9 months ago

"Just walked away from the store at Columbus Circle and the experience was TERRIBLE. Where were the employees? Guess what? Chatting in a corner… I felt invisible. No one was capable to ask what I was looking for or if I needed help."

Jim Reiss

2 years ago

"This relatively compact store was crowded with Holiday shoppers. Lots of salespeople who all seemed to be focused on assisting a customer (any customer). One of these helpful folks spent 8-10 minutes looking for a hard-to-find pants size -- for a mark-off item! A sidebar: they sell quality men's shoes at relatively reasonable prices. An excellent stop in the Time-Warner Center."

Turner N Hooch

3 years ago

"Customer Service here is Top Notch. One of the better J Crew shops in NYC. Store is clean and well organised. I’ve wanted these NEW BALANCE X J.CREW since they first released, but glad I got my size at 40% off. Generally these NB X JCREW do not go on sale and then even an extra 40% off at that."