Cindy Im

a month ago

"So glad this store is in the neighborhood. Serena was so helpful and knowledgeable. She had lots of info on various shoes, their stability, bounce, appropriate models for winter. We are very happy with our purchase. Thanks Fleet Feet and thanks Serena"

Christopher Liendo

4 months ago

"⭐️⭐️⭐️⭐️⭐️ Fleet Feet Brooklyn is an absolute gem for anyone serious about finding the perfect pair of shoes and experiencing top-tier customer service. From the moment I walked in, I was greeted with warmth and genuine enthusiasm. The staff took their time to understand my needs, gait, and preferences, and even used their fitting technology to ensure I got the right size and support. What really stood out was how patient and knowledgeable they were — never rushing me, and offering thoughtful suggestions tailored to my comfort and lifestyle. They made the entire process feel personal, not transactional. The store itself is clean, well-organized, and stocked with a fantastic selection of quality footwear and gear. I left not only with a great pair of shoes but also with confidence that I made the right choice. Whether you’re a runner, walker, or just someone looking for comfortable, supportive shoes, Fleet Feet Brooklyn sets the gold standard for service and expertise. Highly recommend!"

Alexandra Beane

5 months ago

"Came into the store on a Sunday afternoon. Surprisingly it wasn’t too busy at first, and Hassan came over to help right away. I tried on over 10+ running sneakers as I am new to running and he was very patient and helpful in getting different brands, models and sizes to try. I ultimately purchased the Brooks Glycerin 22 and am very happy with my purchase! I would definitely come back for my next pair!"

Nikki Nguyen

6 months ago

"Had a great experience here yesterday. Shoutout to Ashley for being so helpful. Wore out my old pair of running shoes and was looking for a new one to start marathon training. Got my feet & walk scanned then had my results explained to me. I asked a bunch of questions and Ashley was patient, friendly, and made me feel comfortable in my decision process, did not pressure or rush me. They have a great return policy and actually encourage you to take the shoes out for 3 runs before the 30 day return window which they will take back if you don’t like them. Ended with a nice Asics pair & insoles that is exciting me to train again!"

Natalie Black

6 months ago

"Update: I returned to this location a few weeks after my initial amazing experience, but unfortunately, my recent visit on Sunday, May 18th, 2025, was deeply concerning. I was assisted by a Caucasian woman, possibly in her mid-30s to late 40s, who consistently displayed impatience, dismissiveness, and a lack of professionalism. She repeatedly cut her eyes at me, appeared visibly irritated with my situation, and abruptly walked away from my service after calling over management — all without providing her name when I requested it. What was most troubling was the clear sense that I was being racially profiled throughout this encounter, leaving me feeling disrespected and marginalized. The male supervisor who took over also maintained an unwelcoming and dismissive undertone, further compounding the negative experience. I strongly caution future customers and recommend specifically requesting to work with Serena, who has consistently provided exceptional service. My hope is that management addresses these serious concerns to ensure respectful and equitable treatment for all patrons. I had a great experience at Fleet Feet Brooklyn. Serena was incredibly professional and patient, especially given my indecisiveness and lack of knowledge about running shoes. The store itself is spotless, and the entire staff maintains a high level of professionalism and decorum. They also have a very well stocked, hygienic bathroom. They also sell , and I found it very cool that they offer daily runs with patrons! Although I was told the Columbus Circle location has a wider variety, I never felt pressured to make an impulsive purchase. In fact, they encouraged me to try other brands and welcomed me to return if I decide to come back. Highly recommend for anyone seeking thoughtful, no-pressure service."