Lisa Waldron

2 weeks ago

"I love Bob’s experience overall from the customer service to the delivery. Everyone is always so helpful, professional and friendly. The quality of their furniture lasts a lifetime and the prices are unbeatable."

wendyann pierre

a month ago

"Had an outstanding experience dealing with Tina helping my son pick out furniture for his apartment, she was very patient with him not sure on what he really wanted. She helped him choose the perfect item he needed for his man cave. Thank you Tina, keep up the good work."

Gabriella Licata

3 months ago

"I had a great experience at Bobs Getting a new couch for my apartment. Rohan was extremely helpful in comparing different styles and the pricing as well. I found the Perfect couch for me"

A Shafi

5 months ago

"Horrible customer service. Walked in asking to see a rug that was listed as “on display” on their website for this location, only to be told it was not on display. Sure enough I find it on display on the floor just by walking around. The guy was too lazy to even check. I go to purchase it at the desk, employee there asked for my name and told me how much the total was, without bothering to ask details about whether I wanted it shipped, or the extra warranty etc, so I asked him to break down the price because I needed to know what he added and he gave an attitude, got up n left. He was very annoyed to be working there. I walked out the store and called customer service, they were more interested in putting the sale through rather than take down the complaint. I’ll never give my business to an establishment that couldn’t care less about their customers."

Kavan Marshall

5 months ago

"I should have trusted my gut. Years ago, I promised myself I would never shop at Bob’s Discount Furniture again — but I gave them another chance, and now I’m paying the price in stress, frustration, and sheer disbelief at how poorly a company can treat its customers. I spent nearly $2,000 furnishing a guest bedroom, including a massive zebra painting that I absolutely fell in love with. But from the moment the delivery truck pulled up, the experience spiraled into a nightmare. The delivery team showed zero effort or professionalism. They refused to bring the furniture inside and acted like I was inconveniencing them just by existing. No greeting, no care — just dropped it off like trash and left. Then came the final blow: they brought the wrong painting. I tried to reach customer care to fix the issue, but of course — just my luck — the call mysteriously dropped and no one followed up. So I drove all the way back to the store where I made the purchase, hoping for some real human assistance. I met with the original sales rep who walked me over to the counter, only to be told that my painting was now backordered for 12 weeks. But wait — there was one in the showroom. Problem solved? Not quite. I explained the situation to Abbey, the store manager, and asked for a small discount if I came to pick it up myself. Not because it’s a floor model — but because I’ve now had to correct Bob’s mistake three times. Delivery failure, wrong item, and zero communication. She flatly said no — because the painting was “new.” As if that excused everything else. Let me get this straight — I’m driving all over town, spending my time and gas fixing a mistake that wasn’t mine, and you’re telling me I deserve nothing in return? After getting nowhere, I called customer care again and cancelled the painting altogether. And now, just like that, it’s over — and I’m left with regret, wasted time, and a burning reminder of why I said I’d never shop there again. Bob’s Discount Furniture isn’t just cheap — it’s careless, tone-deaf, and deeply out of touch with what real customer service looks like. Never again"