Zach P.

a month ago

"5/5. Dropped in on a whim. And was greeted by the owner Jason. Super nice. Offered me a sample of the lebanese spicy sausage. It was excellent. Ordered the chicken shawarma was excellent. Great variety of authentic lebanese dishes. Bottom line is Souk Al Shater is a gem. No frills just delicious Lebanese food at honest prices."

Librado Ibarra

a month ago

"Yesterday, I placed an order from this place through Uber Eats and paid $5 for an extra order of garlic sauce, which never arrived. I called the restaurant and spoke with one of the employees. I explained that my garlic sauce hadn’t been delivered and that instead of my 4 garlic sauces, they had sent me two tahini sauces — which are supposed to come with the sandwich anyway. The man told me he was sorry but that he couldn’t send me the garlic sauces because he had no one to deliver them, and that I should come pick them up myself (I ordered through Uber Eats because I didn’t want to leave my house — what makes him think I’m going to go out after paying for delivery to fix their mistake?). I told him I wasn’t going to go out and that I wanted a refund for the extras I paid for (because obviously they weren’t free). He said he would take care of it. A few minutes later, he called me back to confirm if my order was the one with the four sandwiches, and I said yes. As soon as I said that, he started speaking to me in a very rude and confrontational tone, saying he wasn’t going to refund me anything and that he wasn’t going to “play my game” of trying to get free food. I had to interrupt him to tell him he was being disrespectful, because I NEVER asked for a refund for the sandwiches — I only asked for a refund for the garlic sauces I paid for and never received. After that, he started apologizing and saying he had misunderstood — but only after practically calling me a thief. Sir, I work in this industry, and before accusing a customer of being dishonest or trying to take advantage, you should first make sure you understand what the customer is actually complaining about — and then draw your conclusions, not the other way around. I’m very disappointed. My girlfriend and I were regular customers; we used to go and order in person most of the time, but after this experience, we will never go back. I’ve never been treated like this at a restaurant. By the way, I never received the refund — I already got the receipt, and they charged me for the sauces that never arrived. I’m attaching the receipt so they don’t call me lier again. UPDATE: Multiply $1.25 by 4 (4 sandwiches) and that gives you $5. I’m leaving this lovely review because of the disrespect and the bad attitude of your staff and I can tell yours too, not because of the money - you can keep it! I attached the full receipt since you keep thinking I’m a lier, do your math is not that hard. My world isn’t ending because you didn’t send me a garlic sauce but it doesn’t mean I have to tolerate your attitude. Oh and btw, stop saying you’re sorry when you definitely are not!"

Younas Saleem

4 months ago

"The food here is absolutely incredible—authentic, flavorful, and feels like you’re eating a home-cooked meal. The service is just as amazing—super friendly and welcoming. Prices are very affordable, and the portions are generous. I’ve tried a lot of spots, but this one truly stands out. 1000% recommended! Will definitely keep coming back."

Raina Kavangal

9 months ago

"Amazing experience catering from this restaurant. They were super helpful with the process of ordering the food, any questions I had, pricing, pick up and everything. Not to mention the food is so delicious! I’ve eaten from the restaurant before and it’s great, and they have a great catering service too. Definitely recommend!"

JASON FOX

a year ago

"The best beef shawarma i've ever had in my life served by the kindest people. Their baklava and other desserts are also incredible as are all of their other dishes that I've tried. Today they recommended a new sandwich called Sujuk which is spiced ground beef mixed with lamb and it was delicious. They also sell a wide variety of imported goods from Lebanon. I can't say enough good things about this place. I frequently go out of my way to come here and am never disappointed."