Erica Milton

a month ago

"Ordered yellow rice it was smelling burn and lumps hard rice. Fry was ok. The customer is always right. The restaurant setting is nice for families."

Joyce Pires

4 months ago

"The manager was extremely rude. I have a small service dog, and after ordering and starting to eat, the manager came to my table and told me I could not have a dog in the restaurant. I explained that it was a service dog and that I had all the necessary documentation. Instead of asking to see it, she stated that a small dog is not considered a service dog and that I should have informed her before entering. I even unlocked my phone to show her the documents, but she simply turned around and walked away, leaving me speaking to no one. It is important to mention that my dog is an 8-pound Yorkie who stays quietly inside her bag, and the restaurant was completely empty — there was literally only me and my three friends there. To make matters worse, she also argued with the kind waitress simply because the waitress had allowed us in. This was an unnecessary and disrespectful situation that should never have happened, especially towards a customer with a legitimate service animal."

Denisse B.

7 months ago

"Extremely disappointed with the customer service, management, and hygiene at this location. I’ve been eating at this chain since I was a kid, and at this specific location for years. I used to live a block away and would eat here three times a week. More recently, I had been a regular every Tuesday evening. But after how I was treated on March 23, 2025, I will not be returning. At the end of my meal that day, I noticed a service/gratuity charge on my bill. From my own experience working in the service industry, I know this is typically reserved for large parties or bills over a certain amount. When I asked the server if this was a new policy applied to all tables, she said yes. Even though I hadn’t been informed beforehand, I didn’t argue — the service charge was $6, and I was planning to tip $5 anyway. Then she explained it was added because during my previous visit on March 11, I tipped 50¢. Here’s the context: that visit was awful. My food took over an hour with no explanation, my order came out wrong, and another table-who also ordered chicken and arrived after us-got their food first. The server never communicated or acknowledged the delay. My partner’s food also took a while but came out before mine, so we ended up eating separately. By the time my corrected plate arrived, my partner was already done. I had lost my appetite and just packed it to go. Instead of asking about that experience or showing any interest in what led to the low tip, the manager instructed the servers to automatically add gratuity on my next visit. TIPPING IS OPTIONAL-it’s based on the quality of service received, not a guaranteed payment. Retaliating with a forced service charge because of a previous tip is unprofessional, petty, and honestly a joke. What’s worse is that this wasn’t an isolated incident. Over the years, there’s been a consistent pattern of mistakes — missing items in deliveries, incorrect orders, and once I had to wait an extra 15 minutes for a takeout order because a server gave the tostones from my meal to another customer. No apology, just more waiting. And on top of all that, the hygiene is unacceptable. I’ve personally seen both servers and kitchen staff enter the restroom still wearing their aprons — completely unsanitary and gross. If this happens in front of customers, I can only imagine what happens behind closed doors. This place has gone downhill. The food can be decent, but it’s not worth the repeated headaches, unprofessional service, or lack of cleanliness. I recommend Inca Paisa or A Lo Perucho instead."

Cinthya Hurtado

2 years ago

"I’ve been going to Pollo Inka for about 8 years now and the food always satisfies and is delicious every single time. I’ve recommended family and friends to dine here and they haven’t been disappointed. The best Peruvian restaurant in town, I moved out of the city and every time I go back to NYC I dine here. The only bad thing is that sometimes the servers are great and sometimes they’re not so good."

whitney moore

6 years ago

"Good here is amazing ! Definitely a family Atmosphere. I had Pork chops and rotisserie chicken. I didn’t too favor the chicken but the pork chops were a 10/10 . Very crispy and juicy . The sangria was delicious as well. I recommend for a quick bite a family sit down."