Michael Lee

6 years ago

"This is a terrible hotel!!! I have booked for six days and just late for 1 hour. This hotel has cancelled my booking and do not repay my money back and again rent it to another person.This hotel should not open anymore. The law must sanction such fraud！！！ More details: I have mentioned that I will be late for several times after I booked and before my airplane delay. What this hotel do is just stressing that I need to check-in before 18:30. I already told them that I could check-in tommorrow. But they just cancel my booking. What this hotel wants to do is just to earn more money but not care the consumer. I had to book another hotel in Marseille for my travel. This is a terrible experience I never met in Europe."

Teti

6 years ago

"Scam! This faulty hotel or studio or whatever their preferred work for it is, tried to charge us more than twice, then when our bank blocked the additional charges, they sent us a mail that our card is invalid and that the reservation is canceled. Funnily enough they didn't bother to cancel it through booking and despite our card being invalid, we still got charged. Booking is currently trying to resolve the issue for us but I'm having doubts we'll get our money back. The property is not responding to any of our calls. The number provided in the reservation seems suspicious and is linked to phone scams in France, after checking thoroughly. The one you can find via google is just as unresponsive. I respect another shameful response from the owner like all of the negative reviews have because there's nothing saying professional like being snarky and telling all your customers it's their fault they got scammed. I wish I read the reviews before the reservation."

Max Beijneveld

6 years ago

"My advice to all: DON'T STAY IN THIS PLACE! This place truly has nothing to do with hospitality and the owner commited LEGAL THEFT. I payed but did not stay. I arrived late in the afternoon on my motorcycle booked a room quickly as always through booking without reading a pager of conditions. I asked kindly on the phone if I could check-in at 7 pm. The owner replied yes I will check. Not that much later I got a email asking for a 25 euro surcharge for late booking. This was a 50% increase of the normal price of the room (only half hour after normal check in). I was unaware and canceled. Directly calling the owner afterwards. He was rude, short on the phone and said this was mentioned in the conditions, he mentioned I could cancel the booking and hang up the phone. However I found out that I could not cancel the booking and get any of the fees back. I tried to call him again no answer. I just payed 50 euros, which did not get me a room. It did not even give me a contact to talk too. Obviously on purpose he did not respond. So even though I did not read the ridiculous conditions, I was not even properly explained what the situations was and not given the opportunity to stay and pay the extra fee. Instead I had to book another hotel room for another 50 euros otherwise I had to sleep on the streets."

Pete

7 years ago

"I'm afraid my experience with this property is worst I've ever had in 20 years of travelling. I was scheduled to arrive at this apartment at 6pm 27th of August 2018. En route I met heavy traffic and called head to advise I would arrive at 6:26pm. I arrived at 6:24pm and was advised that I would not be permitted access as there was they would not make any one available to handover a key. I spent the night on the streets of Aix en Provence. I found another hotel for the remainder of my trip through booking.com but was amazed to discover that the accommodation would charge me 100% for the four nights stay. They are crimals. Stay well clear of this place."

Marie Schneider

8 years ago

"Attention!!!! Fraudster!! I booked one night in this "Hotel" and came with my bike, but didn't know that bikes are not allowed. The owner told me that i have to cancel this night because he doesn't want me in his house with my bike. So i cancelled and after a few days the owner took money of my bank account, which i had to tell him for the booking procedure!! He just rubbed me, and now i fight with him that i want my money back. He seems to be very nice and polite but he is very smart and knows how to rub money from people easily!!! Also be awared that a cleaning after your stay costs 60€. That's insane."