Serdo Gyatso

2 months ago

"I ordered popcorn chicken and rice balls to go. When I arrived home and opened the food, I was disappointed to find that the popcorn chicken was completely burnt and inedible. Mistakes can happen in any kitchen, but it was surprising that food in that condition was approved to leave the restaurant. The rice balls were actually very good, and I had no issue with them. However, since the chicken was not edible, I called the restaurant to request a refund for just that portion of the order. The staff member who answered the phone was polite and genuinely tried to help, but after speaking with her “boss,” she informed me that they do not offer refunds on food. She then returned to tell me I could instead come back the next day to receive another order of popcorn chicken. I explained that I didn’t feel comfortable returning for a replacement if that kind of food was allowed to leave the kitchen the first time around and preferred a simple partial refund. At that point, I was given a different explanation — that because the order was paid by credit card and I was only asking for a partial refund rather than a full one, it "wasn't possible." This reasoning didn’t make sense, as I also manage a restaurant and am familiar with the Clover POS system they use. A partial refund or void since it was same day is entirely possible, just as it is on Square or Toast. The issue wasn’t technical limitation; it was a refusal to take responsibility for a clear mistake. To make matters worse, I could hear the “boss” in the background speaking unprofessionally while the staff member tried to communicate with me. I would have been happy to remain a customer if the situation was handled with honesty and accountability. The rice balls and boba I’ve had in the past were good, but the unwillingness to provide even a simple resolution, paired with inconsistent explanations, made this a disappointing and unprofessional experience. Unfortunately, I will not be returning."

Maria R

3 months ago

"Ordered the combo which says comes with 12oz milk tea but this is what was sent. Scammed will not be ordering here again. For reference it fits in the one cup measuring cup."

Valeria Valdes

3 months ago

"The shrimp tempura onigiri is delicious. I love the “BUY2GET1FREE” on any kinds of onigiri. Boba is also really good, my partner likes the iced caramel latte and adds boba. I love the mocha oreo boba!"

Alexa Rivera

10 months ago

"Always an amazing experience, my son and I come here after school often.. we come for the onigari and bubble tea. Manager and boss are so friendly ! Always some kind of promos going on. Staff is also friendly. We just did a seamless order and it came super fast!"

Felicity Ziri

2 years ago

"The black sesame slush is amazing and addictive! Please get it now. You won't regret it. It has a subtle milky nutty taste that is just perfect. Service here is pretty fast and the workers are friendly as well."