B

3 weeks ago

"I hesitated writing this review but ultimately decided the experience I had was worth sharing. I not only hope that the owner of the salon learns from this, but that other customers don't encounter the same situation. I've been to this location more than just a few times, spending around ~$500 each visit, excluding one appointment that I know was between $210-$300. I am a consistent, loyal, returning client who always tips at the end of every service. While some would argue "Why wouldn't you tip?," I'd like to gently remind that tips are not required. Despite that, I ALWAYS tip (and well!) on top of paying a premium price for a service that I'd say is not a priority for many during these tough economic times. My previous appointments have been great, no real complaints. My most recent experience was absolutely ruined by who I am almost positive is the owner of this establishment, and that is what I want to make abundantly clear. When I finished paying, I was asked if I was only tipping X amount on my $500+ service rather than 20+%. I was rightfully taken aback by the question, as I had never been asked that before here. I then doubled my tip and was still met with the same disapproving/snarky glance. That look I received was so condescending and they did not even thank me or say goodbye. One of the therapists who had serviced me looked uncomfortable, as well, but did wish me a goodbye. To the owner - shame on you. You never know someone's financial situation. What if I was someone who had saved for months in order to book with you and genuinely did not have more to spare? What if this was a treat for someone else and you humiliated them in front of a guest? To so boldly ask for more of something you truly are not entitled to is a huge turn-off. I will not be returning and this place has lost a returning client. I feel sorry for the massage therapists and I hope they can find somewhere whose owner does not try to swindle the customers like this. Additionally, I SINCERELY hope the owner does not reply to this review with a snarky comment as they often do on other negative reviews. If you can't take fair criticism, you should not be a business owner."

Marta Neimark

3 weeks ago

"It was magnificent! What an amazing experience. It was very calming and nice inside. And the massage was great! I feel stretchy and taller! They really stretched me! I left feeling like a new person. Coming back for sure"

Ari Neimark

3 weeks ago

"Omg those women are magical. I walked in with a stiff neck and shoulder- I couldn’t move it. I walked out and I had complete mobility. The atmosphere was great too! And they gave us water and hot tea after. But man oh man! If you’ve never gotten a Thai massage before- you have to come here. Get a combination massage it was amazing. The women are very sweet too!"

Jamie Cool

a month ago

"Another incredible experience! Thank you for offering a comfortable, welcoming environment and a very skillful, attuned massage. I’m a repeat customer for a reason!"

Suttida Chaiphoon

6 months ago

"Amazing massage and service. I can sleep better tonight, will be return again. Im so happy to found this place in NY."