Ingrid P

a week ago

"I was a regular customer of Sing Sing St Marks for years but after my most recent experience with them, I will not return. There are other establishments in Ktown with more professional service and competitive pricing. I reserved a room about one month in advance for a group of 15-20 people. Everything was smooth at the time of booking. I then called the night before the event to confirm and let manager know our party might be slightly larger, and asked if there was a larger room available. They said no, and that the room reserved for us could fit but would be tight. Because of prior good experiences at the venue and room size, I figured it would be okay, even if a little tight. However we were put into a room that could not fit more than 10-12 people comfortably. The room was clearly not appropriate for even the original request for a room for 15-20 people. To make things worse, the room was not heated (so everyone had to wear their coats, adding to the crowding), and the tech was not ready when we arrived with the lights off, microphones off, and monitor not synced with the audio. We had to call the staff back to the room several times at the start of the session. When we complained about the size and tech issues, the staff was dismissive and said that “tight” was up to interpretation, and it was not their fault if we had different perspectives on this. The staff then offered to divide our party into two rooms which was not the experience we reserved. They did let us know the large room had been booked and if the other party was late, we could have it. However, they told several members of our party different wait times for the large room and eventually said the room would not be available. We ended up asking to use the public part of the bar, and were told we would only need to pay for drinks purchased at the bar if we did that, with the room charges waived. We appreciated comping the room charge, but in end the staff added a “song fee” per person which was not disclosed to us when relocating to the public part of the bar and we were double charged for several drinks. The other large party also never arrived and still, the large room was not offered to us. Overall this experience ruined this venue for me despite patronizing it for 10 years. I agree with recent reviews about poor service and feeling uncomfortable with the staff."

Tommy Park

2 weeks ago

"Discreetly charged me an extra $100 in room charge even though I was already charged for the room. Ended up paying an extra +$130 after taxes, 20% included tip, and credit card fees."

Danielle P

2 weeks ago

"TERRIBLE KARAOKE SPOT - GO TO KTOWN INSTEAD. This place should be shut down. The 1 star reviews are all accurate. Avoid this karaoke spot. Front desk is rude, unhelpful, equipment does not work, and they double book rooms. Aside from giving us a room that was impossible for a group of 20 to fit (which is how many people it was booked for a month in advance), the front desk spent about ONE HOUR tech troubleshooting. We had to restart our time multiple times (you pay for the room per hour). The mics were NOT working. The music was NOT synced to the lyrics on screen. They told us to squeeze in that room when it was literally impossible, not just tight. Some of us lapped up or left to try and make it work. It was not comfortable at all and all of us decided to leave the room in the end. Turns out they double booked the large room (there’s only one) and even when the other party was late for over 45 mins and did not show up, the front desk still did not offer us the room. We ended up staying in the public bar area, doing karaoke mixed with strangers for what was supposed to be a private party, and was told that we would not be charged for room or karaoke, just for drinks at the bar. Got the bill and they charged per song when they told us otherwise. DO NOT COME HERE!!! It is not worth the stress and poor experience."

A

5 months ago

"Rude front desk staff, wouldn't give me an itemized receipt and added a 20% gratuity without asking me. I hate when places do this. The prices marked end up being much less than what you actually pay. No staff member came into our room a single time, what the heck am I paying a 20% gratuity for?? Highly recommend places in K town over this spot. Better song selection and service for half the price."

Omar Gonzalez

2 years ago

"Sing Sing Karaoke in New York is an absolute gem for anyone looking to have an unforgettable karaoke experience. From the moment you step inside, you're welcomed by a vibrant atmosphere that sets the stage for a night of pure entertainment. The song selection is vast and caters to all musical tastes, ensuring that every member of your group can find their favorite tunes to belt out. The private rooms are comfortable and well-equipped, allowing you to sing your heart out in a more intimate setting. The sound system is top-notch, delivering crisp and clear audio that makes you feel like a true superstar. What truly sets Sing Sing Karaoke apart is the exceptional service provided by the staff. They are attentive, friendly, and always ready to assist, making sure your evening is nothing short of fantastic. The drinks menu offers a variety of options to keep your vocal cords well lubricated, and the food choices are equally enjoyable. Whether you're celebrating a special occasion or just looking for a fun night out, Sing Sing Karaoke is the place to be. It's an experience that will leave you with fantastic memories and a desire to return for more. Don't miss out on the opportunity to create your own karaoke magic in the heart of New York City."