Kyra Louis

5 months ago

"I was extremely disappointed by the checkout experience. The cashier spent the entire time chatting with colleagues and making me wait unnecessarily long. When I politely declined to take the store receipt, she became visibly impatient and rude, yet ironically seemed to be dragging her feet on purpose. I noticed she treated other customers normally and efficiently, which made me suspect there might be racial bias involved. This stark difference in service quality was upsetting and unprofessional. The cashier completely lacked the most basic interpersonal skills. I was extremely disappointed by the checkout experience: the cashier spent the entire time chatting with colleagues and made me wait unnecessarily long. When I politely declined to take the store receipt—which is neither a written rule nor the customer’s responsibility, and clearly does not affect anyone else—she became visibly impatient and rude, yet ironically seemed to be dragging her feet on purpose. I also noticed that staff in this store frequently use their own arbitrary “rules” to make things difficult for other customers, such as insisting that shoppers re-hang clothes themselves. What bothered me most was that this cashier treated other customers normally and efficiently, which made me suspect there might be racial bias involved. This stark difference in service quality was both upsetting and unprofessional. Zara really needs to improve staff training and ensure fair, respectful treatment for all customers. Zara really needs to improve staff training and ensure fair, respectful treatment for all customers, regardless of background."

NAVDEEP KALSI

a year ago

"Less crowded but nothing special The stock was old."

Alessandra Crestani

2 years ago

"The worst Zara I have been. It was 18:45 and I had already picked up some clothes but the staff said it was closed and I should live the store…"

Anastasia K.

3 years ago

"Awful experience, they weirdly did a special line for returns and exchanges, but it’s slower that a normal one.."

Red De Ocera

6 years ago

"Be careful in this store, the store clerks will badmouth you if you don't understand a lick of french. Freaking disgusting people. Shame on these clerks they are making the brand so bad."