Emmanuelle Pcd

3 weeks ago

"A pseudo-luxury brand with absolutely no customer service that charges its customers for returns!! (Three-quarters of returns, since only items purchased and returned to the store are eligible for free returns!) The Aix store is completely unreachable! What's the point of having a phone number? You should be ashamed!"

Françoise VALENZA

3 weeks ago

"A wonderful experience in this lovely boutique in Aix-en-Provence! Despite the Black Friday rush, we received excellent advice, guidance, and service from Ebru. She was very professional, warm, and friendly. Very pleasant. 👍"

Agathe Elb

3 months ago

"AVOID Very disappointed with this store. I went back the next day to request a refund for a dress that didn't fit, but they refused. The saleswoman had strongly encouraged me to buy it the day before, insisting it was the last size, without ever mentioning the return policy. As a result, they offered no solution other than a credit note, which I didn't request. A truly deplorable customer experience."

Jo

a year ago

"Brand to ban. It's a shame to make down jackets with a raccoon or fox collar like your dalya model. Poor animals exploited solely for their fur. In 2024 we need to get with the times. Your clothes are beautiful, but there are no ethics."

Jeremy Lovey

a year ago

"My wife has always loved shopping at Zapa, especially for leather goods. We are always well received, especially since this very elegant young man, with his lively gaze and wise advice, has arrived! Thank you!"