Louise Turner

a week ago

"It's been two years since I converted my bike to electric with Ozo. So far, I'm delighted; the support and after-sales service are excellent! I also took the plunge because I was eligible for the conversion bonus, which helped with the financing. I highly recommend Ozo!"

Valentin

2 weeks ago

"I bought a thru-axle motor, and it developed a faulty Hall effect sensor after only 300km. The motor is therefore unusable, which makes for an expensive mileage... I received no response from customer support after emailing them for help with disassembly and troubleshooting."

Gilbert Vienne

2 months ago

"Very warm welcome. Electric bike repaired in record time. They accept all types of bikes and not just the big brands! They don't need a suitcase to make the diagnosis, they use their heads and their logic and it works! All this with a smile and kindness. They are the MacGyver of bike repair! I recommend them and thank them +++"

Matthieu Foll

4 months ago

"I purchased an Ozo kayak kit with a 1000Wh battery in September 2024. After a single use and careful winter storage (full charge, intermediate recharge in March), the battery was completely dead by July 2025: the cells had dropped to 0.7V, beyond repair. I'm used to taking care of my batteries, having owned two Banfang bike kits for 5 years without any problems. The technician explained to me that this model drains very quickly because the Bluetooth module remains permanently on, with no way of deactivating it. As a result, a battery that was supposed to last several years became unusable in less than a year. The two-year warranty was not applied. I was only offered a new battery with a 10% discount. In other words, I'm paying almost full price for a second battery when the first one had an obvious defect, and the store is taking its markup a second time. Please note: the new battery, stored for a month, remains perfectly at 100% charge, even with the Bluetooth module installed—further proof that the first one did indeed have a problem. I'm very disappointed: instead of acknowledging a defect or honoring the warranty, Ozo prefers to make its customers pay again. It's a shame, because good after-sales service is as important as the product itself."

antoine

8 months ago

"On the excellent advice of the OZO team, I equipped my bike with a Hornet rear wheel thru-axle motor. Very satisfied with the result. I needed after-sales service for a small problem, they were very responsive in resolving it. I recommend"