Christine Mhm

4 months ago

"Order placed on August 6th at 10:14 p.m. The only option: delivery at €24.90 advertised as "express" within 24 to 48 hours, knowing that we are about a hundred km from the warehouse. It's the 8th, the Géodis tracking link is invalid, no news of the delivery date. I wrote to the merchant for details, he replied that indeed the tracking link does not work and that I should be delivered between Saturday, August 8th and Tuesday, August 11th due to the weekend. Is that an Express delivery at €24.90 (for about a hundred km) between August 6th and 11th, is that on camelback for 4 deckchair cushions? Very, very unhappy. Of course, I'll be told that they aren't responsible for the carrier, except that neither is the customer. What Deco Arts seems to be ignoring is that the law stipulates that if the delivery is made by the carrier proposed by the seller (which is the case), the seller is solely responsible for the proper execution of the order. But rest assured, my account was indeed debited for €224.50 on August 6th, at the time of my order and before the items were shipped! Update: Géodis, according to the tracking, which is finally online, apparently took delivery of the package this morning at 10:25 a.m. The status indicates that as of August 8th, my order of August 6th is still not in transit. So I'm eagerly awaiting this "EXPRESS" delivery."

Pierre-Emmanuel GONNELLI

6 months ago

"Very poor quality stitching. They lasted less than a month... Despite my requests for after-sales service, their response was: "As previously mentioned, the cushion padding is unfortunately not covered by our 24-month warranty." A disgrace, given that it's a design flaw and not a result of misuse!!! CATASTROPHIC AFTER-SALES SERVICE!!! QUALITY BEYOND MEDIOCRE!!!"

alexia paul

7 months ago

"I ordered a floating cushion for swimming pool, be careful ⚠️ upon receipt, you have to fill the cover yourself with the balls: the opening of the cover being very narrow (30cm) it is very difficult to fill the cover with the balls, result: more balls outside than inside, a terrace to clean and no cushion..."

Jenny Stephenson

8 months ago

"I bought a floating pool beanbag, which looked nice but was of poor quality: the cushion tore in several places after barely a year of use. Furthermore, the seller never bothered to respond to my messages requesting after-sales service. Avoid."

Rollin Mathieu

a year ago

"Ordered a custom cushion and seat set to refurbish two outdoor sofas. Impeccable order! A slight delay in the order, but the contact was very professional. I recommend this company."